edra-group (hereinafter referred to as "we" or "the Website") is committed to providing excellent service to ensure you have the best shopping experience. Please carefully read our Return & Exchange Policy before making a purchase to ensure that you fully understand our guidelines.
1. Return Conditions
1.1 You may request a return within 7 days of receiving the product if you discover any quality issues or if the product does not match your order.
1.2 Ensure that the product is in its original condition, with intact packaging, all tags, and accessories.
2. Exchange Conditions
2.1 If you need to exchange the product for a different size or color, please request an exchange within 30 days of receiving the product.
2.2 The product must remain unused, undamaged, and include all tags and accessories.
3. Cases Not Eligible for Return or Exchange
3.1 Customized products, personalized items, or products explicitly marked as non-returnable or non-exchangeable will not be accepted for return or exchange once sold.
3.2 Product damage due to personal reasons, including but not limited to wear and tear or improper cleaning.
4. Return & Exchange Process
4.1 Submit Application: Please log in to our official website within the specified time, go to "Order Details," and submit a return or exchange request.
4.2 Application Review: Our customer service team will promptly review your application and contact you.
4.3 Ship the Product: Once the application is approved, follow the customer service instructions to return the product to the specified address and provide relevant courier information.
4.4 Completion of Refund/Exchange: After receiving and confirming that the returned product meets the conditions, we will process the refund or send out the exchanged item.
5. Important Notes
5.1 Please carefully read our policy before applying for a return or exchange and ensure that your product meets the conditions.
5.2 Refunds will be processed within 7 working days after receiving and verifying the returned product.
5.3 If you have any questions or need assistance, feel free to contact our customer service team.
We appreciate your choice of edra-group, and we hope our products and services meet your expectations. If you have any questions about the Return & Exchange Policy, please don't hesitate to contact us: [email protected].
